Everything between the call and the cash

Field Ops dispatch

A live board for the day's work. Changes appear as they happen rather than on refresh.

• Schedule a job, assign a technician, set priority
• Status moves from pending through to completed as work progresses
• Technicians see only the jobs assigned to them
• Managers and owners see the whole board

Projects and milestones

Work that runs for weeks gets a different shape from work that runs for an afternoon.

• A separate project workspace alongside the dispatch queue
• Milestones with target dates and completion tracking
• Technicians can update their own milestones from the field
• Warranty and callback dates tracked against the original job

Quotes and contracts

The paper trail moves forward without being retyped at each step.

• Send a quote as a link your customer opens without an account
• Convert an accepted quote into a contract in one step
• Typed or drawn e-signature captured in the browser
• Signature time, IP address and browser recorded as evidence
• Signed contracts are locked against edits at the database level

Invoices and payments

Bill from the job record, then record money as it actually arrives.

• Numbered invoices built from the job or from your price book
• Emailed to the customer, viewable through a private link
• Record cheque, card, transfer or cash payments against the balance
• Partial payments supported; overpayments flagged rather than absorbed
• Overdue invoices surfaced automatically

Price book

Your rates, parts and services in one list, with the margin visible.

• Separate price and cost on every line
• Labor, materials, equipment and services categorised
• Starter catalogues differ by trade — an agency doesn't get a trip charge
• Pull items straight into a quote or invoice

Expenses and job costing

What a job cost you, tracked where the job lives.

• Log an expense against a job, or as general overhead
• Photograph the receipt from your phone
• Mark items billable or reimbursable
• Job cost summary per job; totals across the business

Time clocks and timesheets

Hours on the clock, against the job they were worked on.

• Clock in and out from a phone, no app to install
• Pick the job, or log general and overhead time
• Forgot to clock in? Add the shift afterwards
• Each shift records what that person cost at the time, so changing a rate never rewrites last month
• Technicians see their own hours; managers see the crew's

True job margin

What the work actually made once labour and materials are counted.

• Labour, materials and revenue on every job, side by side
• Jobs losing money are flagged, not averaged away
• A job not yet invoiced shows as unbilled, never as zero margin
• Blended margin across everything you've billed

Break-even rate

The hourly rate below which the work costs you money.

• Overhead and labour divided by hours you can actually bill
• The arithmetic is shown, so the number is arguable rather than magic
• Measured from your timesheets once you have them, your estimate before that
• Choose the period: one month through a year

Money left on the table

Work you've done and money you're owed that hasn't been collected.

• Quotes still waiting on an answer
• Finished jobs that were never invoiced
• Overdue invoices, net of part payments
• Billable expenses you fronted and never passed on
• Every figure comes from your own records — no industry averages, no invented totals

Photos and files

Before and after shots, documents and receipts attached to the job.

• Upload from the site on a phone
• Images downscaled in the browser so uploads work on a weak signal
• Re-encoding in the browser drops the camera's location metadata
• Stored privately and reached only through short-lived links

Calendar subscriptions

The schedule shows up where your crew already looks.

• One private link works in Apple Calendar, Google Calendar and Outlook
• Technicians see their own jobs; managers see the organization's
• Refreshes on the calendar app's own schedule — nothing to install
• A link can be revoked and reissued without disturbing anything else

Email that goes out for you

Quotes, invoices and reminders sent under your business name.

• Quote and invoice emails with your logo and colours
• Appointment reminders sent ahead of the visit
• Rescheduling a job cancels the reminder for the old time
• Replies come back to your address, not ours
• A log of everything sent, with delivery status

Your team, with roles

Four levels of access, enforced by the database rather than by the screen.

• Owner, admin, manager and technician
• Invite by email; people join only the organizations they're invited to
• Run more than one business from the same login
• Every table is scoped to the organization that owns the row

Make it look like yours

Customer-facing documents carry your business, not ours.

• Your logo and brand colour on quotes, invoices and email
• Four interface themes to pick between
• Payment remittance instructions shown on every invoice

Built to keep tenants apart

The isolation is structural, so a forgotten filter can't leak data.

• Row-level security on every table, keyed to the organization
• Private file storage with per-organization paths
• Sessions expire after inactivity
• An append-only record of agreement acceptances

Card payments

Invoices are recorded by hand today. Card and bank payment collection is scaffolded behind a provider interface but no processor is connected yet.

Mobile apps

The web app works on a phone browser and the calendar feed already reaches native calendars. Dedicated iOS and Android apps are the next major piece.